If you place an order when the foreign exchange markets are closed or during our regular maintenance periods (Monday to Thursday between 10pm and 11:30pm), your card will be charged the amount quoted and we will book your order the next business day. If the exchange rate has changed adversely by 2-4% or more over this period, then we won’t go ahead with your order and it will be cancelled. If this happens, we’ll send you a cancellation email and release the funds immediately, but it may take a few days for the money to become available. If the rate stayed within the 2-4% threshold, then we’ll go ahead, book your order and confirm the final exchange rate used to place your order via email. 

You can learn more about our rates detailed in our terms and conditions.

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