If you placed your order whilst the foreign exchange markets were open, we’ll authorise the amount on your debit card and send you an email as soon as practical confirming your order details, including the final exchange rate used to book your order, your order ref and the total cost of your order.
If you placed your order whilst the foreign exchange markets were closed or during our regular maintenance periods (Monday to Thursday between 10pm and 11:30pm), rather than charge your card, we’ll hold the amount quoted until we can book your order the next business day. If the exchange rate has changed adversely by 2% or more over this period, we won’t go ahead with your order and it will be cancelled. If this happens, we’ll send you a cancellation email and release the funds immediately, but it may take a few days for the money to become available. If the rate stayed within the 2% threshold, we’ll go ahead and book your order, confirming via email the final exchange rate used to place your order.
In both cases, we’ll start processing your order with our payment delivery partner as soon as we’ve received your funds, who will endeavour to deliver the funds by the estimated arrival date. In some cases, the receiving bank may perform additional processing to receive the payment, so it may take a little longer for the funds to show in your recipient's bank account.
You can keep track of the status of your order on the Order Summary page within Travelex Wire.