Please contact our Customer Support team if you need to cancel an order.

Cancel by web chat

You can cancel your order by logging into your Travelex Wire account and sending us a short message using the web chat functionality. In your message, please make sure to include your order refthis is your unique order reference and lets us cancel your order without delay— and a reason for your cancellation. The customer support team will confirm the cancellation fee over email, as well as any losses you will be responsible for, caused by fluctuations in the exchange rate between the time of booking your order and the time of your the cancellation.

Cancel by email

You can cancel your order by sending us an email from the email address you used to create your Travelex Wire account (this is the email you use to sign in to Travelex Wire). In your email, please make sure to include your order refthis is your unique order reference and lets us cancel your order without delay— and a reason for your cancellation. The Customer Support team will confirm the cancellation fee with you via email, as well as any losses you will be responsible for, caused by fluctuations in the exchange rate between the time of booking your order and the time of your the cancellation.

Cancel by phone (Monday to Friday between 9am and 6pm)

You can cancel your order by calling the Travelex Wire Customer Support team on 0345 300 5835 (UK) or +44 (0) 20 8702 9853 (international). Once they’ve verified your details, they will cancel your order and make you aware of any fees or losses that have been incurred in processing your order cancellation.

Important things you need to know about cancellation:

  • Order cancellation requests must be received the same day that you booked your order.
  • If we are unable to cancel your order because the details you provided are incomplete or inaccurate then we will attempt to call you before 11am the next working day. If we are unable to contact you by that time, then your cancellation will NOT go ahead.
  • You will incur costs to cancel an order. Learn more about those costs here.
Did this answer your question?